Privacy and trust
Privacy Policy
Your trust matters deeply to us. This policy explains how G R I E F handles and protects your personal information.
It covers our website, courses, memberships, events, community activities, communications, book sales, and related services.
Last updated: 29 August 2026What we collect
We collect information needed for enquiries, accounts, courses, purchases, events, and communications.
Why we use it
We use information to provide services, process orders, communicate, improve security, and meet legal duties.
Your choices
You can access, correct, delete, restrict, or object to certain uses of your information.
Who we are
G R I E F International operates grief.ltd and its related services. We are the controller of information collected through these services.
In this policy, “G R I E F”, “we”, and “our” refer to G R I E F International.
Email: jacqui@grief.ltd
Telephone: 07956 499 175
Website: grief.ltd
Information we may collect
We only collect information relevant to our work and services.
Identity and contact information
- Your name and title.
- Your email address and telephone number.
- Your billing and delivery address.
- Your communication preferences.
Membership and course information
- Your account and secure login information.
- Your membership level and course access.
- Your progress, quiz answers, and activity.
- Your comments and support requests.
Purchase information
- Your orders, payments, refunds, and invoices.
- Your purchased courses, books, or event places.
- Your payment status and transaction reference.
- Your delivery details when physical goods are ordered.
Communications and participation
- Your enquiries, messages, feedback, and reviews.
- Your event and Zoom registration details.
- Your newsletter choices and engagement.
- Your podcast, photograph, or recording permissions.
Sensitive information
- Bereavement experiences you choose to share.
- Health or wellbeing information you provide.
- Religious or philosophical beliefs you disclose.
- Other sensitive information within your story.
Website and technical information
- Your internet address and browser information.
- Your device, operating system, and approximate location.
- Pages viewed and website activity.
- Cookie choices, security logs, and error records.
How we receive information
Most information comes directly from you when you:
- Complete a contact, registration, or subscription form.
- Create an account or enrol on a course.
- Purchase a course, book, event place, or other service.
- Complete a quiz or contribute within a course.
- Attend an event, meeting, workshop, or Zoom session.
- Contact us by email, telephone, social media, or another channel.
- Contribute to a podcast, review, testimonial, or published story.
We may receive payment confirmation from Stripe. We may also receive registrations from approved event or email platforms.
Technical information may be collected through our website, cookies, analytics tools, security services, and server logs.
How and why we use information
UK data protection law requires a lawful basis for every use. Different activities may use different lawful bases.
| Purpose | Information used | Lawful basis |
|---|---|---|
| Creating accounts and providing courses | Identity, contact, account, progress, and purchase information | Contract or steps requested before a contract |
| Processing payments, refunds, and book deliveries | Contact, order, payment status, billing, and delivery information | Contract and legal obligation |
| Responding to enquiries and requested support | Contact information and your message | Legitimate interests or steps requested before a contract |
| Managing events and community activities | Registration, contact, attendance, and accessibility information | Contract, consent, and legitimate interests |
| Sending newsletters and promotional communications | Name, email address, preferences, and engagement information | Consent or legitimate interests where legally permitted |
| Protecting accounts and preventing misuse | Account, transaction, technical, and security information | Legitimate interests and legal obligation |
| Understanding and improving our website | Cookie, device, browser, and usage information | Consent where required and legitimate interests where permitted |
| Publishing podcasts, stories, photographs, or testimonials | Name, image, voice, biography, story, and permissions | Consent, explicit consent, or contract as appropriate |
| Providing services to employers and organisations | Professional contact, enquiry, booking, and service information | Contract, requested steps, and legitimate interests |
| Keeping financial and legal records | Orders, payments, invoices, communications, and agreements | Legal obligation and legitimate interests |
Required information is identified during registration or checkout. Without it, we may be unable to provide the requested service.
Sensitive information and grief experiences
Grief conversations may reveal health, wellbeing, religious belief, or other sensitive information. UK law calls this special category information.
We only request this information when it is relevant and necessary. We will normally seek your explicit consent before using it.
You may withdraw that consent at any time. Withdrawal does not affect processing already completed lawfully.
If no valid legal condition applies, we will not use the sensitive information. We will securely remove it when appropriate.
Children and young people
Some services may have age restrictions displayed during registration. Children should not submit payment or sensitive information without appropriate adult involvement.
When services are knowingly offered to children, we will provide suitable privacy information. We will obtain parental permission where legally required.
Who may receive information
We do not sell personal information. We only share information when necessary, lawful, and proportionate.
Suppliers should only receive information needed for their work. Appropriate contracts and safeguards should protect that information.
We will not publish your grief story, image, or recording without appropriate permission.
International transfers
Some technology providers may process information outside the United Kingdom. Privacy protections may differ between countries.
Where required, we use recognised safeguards for restricted transfers. These may include adequacy regulations, the UK IDTA, or the approved UK Addendum.
You may contact us for information about safeguards relevant to your personal information.
How long we keep information
We keep information only while it serves a genuine purpose. Legal duties may require longer retention.
| Information | Normal retention period |
|---|---|
| General enquiries and correspondence | Usually two years after the last meaningful contact |
| Newsletter information | Until consent is withdrawn or after prolonged inactivity |
| Unsubscribe records | As long as needed to respect your preference |
| Accounts and course progress | During active access and usually two years afterwards |
| Orders, payments, invoices, and tax records | Usually six years after the relevant financial period |
| Event registrations | Usually two years after the event |
| Sensitive grief or wellbeing information | Only while necessary, usually twelve months after the relevant interaction |
| Podcast, photograph, and testimonial materials | According to the permission or agreement provided |
| Security and technical logs | Usually no longer than twelve months |
| Backups | Until replaced through normal secure backup cycles |
We may retain information longer when required by law, safeguarding needs, disputes, or legal claims.
Cookies, analytics, and advertising
Our website may use cookies, tags, pixels, local storage, and similar technologies.
- Essential technologies support security, accounts, baskets, and website functions.
- Preference technologies remember selected settings.
- Analytics technologies help us understand website performance.
- Advertising technologies may measure advertisements and audience activity.
- Embedded services may include YouTube videos, Zoom tools, or social media content.
Where consent is required, non essential technologies should remain inactive until you choose. You can change your choices through our cookie banner.
Google may process device identifiers and browsing information. Advertising personalisation will only operate where legally permitted and appropriately authorised.
Blocking certain cookies may affect website features. Essential cookies cannot always be disabled through our website.
Marketing choices
You can unsubscribe from marketing emails using the link within each message. You can also contact us directly.
We may keep minimal information on a suppression list. This helps us respect your choice and avoid contacting you again.
Security
We use reasonable technical and organisational measures to protect personal information.
Measures may include secure connections, access controls, updates, backups, monitoring, and trusted service providers.
No internet system is completely secure. We regularly consider risks and improve protections where appropriate.
Your data protection rights
Your rights depend upon the circumstances and lawful basis involved.
Ask for a copy of your personal information.
Ask us to correct inaccurate or incomplete information.
Ask us to delete information when legal conditions apply.
Ask us to limit certain uses of your information.
Object to certain processing based upon legitimate interests.
Request eligible information in a usable electronic format.
Withdraw consent whenever processing depends upon consent.
Raise concerns with us or the Information Commissioner’s Office.
We may request identification before completing a rights request. We normally respond within one month.
Automated decisions
We do not use personal information for solely automated decisions producing significant legal effects.
Other websites and policy updates
Our website may contain links to other organisations. Their privacy practices remain separate from ours.
We may update this policy when services, technology, providers, or legal requirements change. The latest version will appear here.
Important changes may also be communicated through email or website notices.
Contact us about your information
Please contact G R I E F with questions, concerns, corrections, or rights requests.
Email: jacqui@grief.ltd
Telephone: 07956 499 175
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Please contact us first when possible. This gives us an opportunity to investigate and resolve your concern.